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Toll-Free
/ 800 Service
Telecom Source Group offers Toll-Free / 800 Service
through a variety of 1st tier carriers and re-sellers with volume-based
competitive pricing. Our experience in helping customers with complex
call center environments will allow us to recommend the right solutions
and provide extensive follow-up support.
A variety of advanced routing features are available
for Toll-Free / 800 Service that can increase efficiency when properly
used:
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Day Manager: Automatically routes toll-free calls to a different
location(s) or routing arrangement(s) based on the day of the
week.
• Time
Manager: Automatically routes toll-free calls to a different
location(s) or routing arrangement(s) based on the time of day.
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Area Code Routing: Routes toll-free calls
based on the area code of the caller.
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Exchange Code Routing: Automatically
routes toll-free calls based on the caller's area code and local
exchange.
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Caller Recognition Routing: Routes toll-free
calls based on the caller's 10-digit telephone number. By identifying
incoming calls, you can recognize your best customers and provide
them with priority service.
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Redirection: Redirects calls when your
phone lines or customer service representatives are busy.
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Alternate Destination Routing: A pre-answer
feature that automatically re-routes calls to a predefined location
when a Busy or Ring No Answer condition is detected.
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Next Available Agent Routing: A pre-answer
feature that routes calls (up to 99 locations) when the primary
location is busy. Changes can be made in near real-time.
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Network Queuing that works with Next
Available Agent Routing: Places the toll-free call "on
hold" in the network until an agent is available. Plays
a customized announcement and provides ability to predetermine
how long a call will remain on hold.
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Transfer Connect: A post-answer feature
(network based) that allows the customer to redirect toll-free
calls to any domestic toll-free or POT's number via a single
access termination. There are three call handling options: Courtesy
Transfer, Consult & Transfer, and Conference & Transfer.
Supports both live agents and Interactive Voice Response devices.
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Announcement: Provides helpful information
such as enroute announcements, courtesy messages and menu options,
so you can improve you customer’s calling experience with
faster, more efficient service.
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Call Prompter: Routes calls to different
locations/routing arrangements based on a caller's response
to a voice menu or announcement.
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Control: Gives you the power to change
your routing features whenever you want. Whether planning to
accommodate traffic peaks, changes in business activity, or
an emergency, you can always be sure that your business is prepared
for anything.
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Select Routing: Creates and stores up
to six different routing plans for each toll-free number. Customers
can alter their routing plans for specific situations or circumstances.
It is flexible enough to respond to peak business activities,
holiday staffing needs, or disaster/contingency planning.
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Routing Control Service: A Network Management
tool that provides an array of near, real-time quick routing
capabilities on the Web for toll-free routing plans without
having to issue a service order. |
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