and Video Conferencing
Conferencing services can help save time and money
for companies that need to communicate externally with groups of
people. Business travel is costly, and many people are concerned
about their personal security and health when traveling. Conferencing
services can alleviate these concerns, help with employee productivity,
and facilitate faster business decisions.
Audio conferencing is the most cost-effective
means of conferencing because it can be done with standard phone
equipment or speaker phones. There are different ways an audio conference
call can be set up:
Un-attended: The conference call is set up directly
by the user via an automated system. This is the most basic,
inexpensive form of audio conferencing.
Toll-Free meet me: Participants dial
into a Toll-Free / 800 number established for the conference
call. This can be used by companies that want to pay the cost
of the call (i.e., a customer or employee calling in to a conference
Toll-meet me: Participants dial into
a toll number that is established for the conference call and
enter a pass code.
Operator-assisted: The central participant calls an operator
to initiate the call. The operator then dials all the other
participants to begin the conferencing session and remains on
the line to assist with any issues.
Video conferencing requires equipment utilizing
monitors and cameras to facilitate the meeting and therefore can
be costly, depending on the level of quality. A video conference
session is more personalized then audio conferencing because you
can see the person’s expressions and gestures on the other
There are 2 basic categories of video conferencing,
point to point and multi-point. Point to point involves 2 sites
communicating back and forth. Multi-point involves 3 or more sites
The most basic, inexpensive form of video conferencing
is conducted over a desk top. More sophisticated desk top video
conferencing can incorporate shared computer images, such as a power-
point or an excel spreadsheet. This can be beneficial in training
or technical applications.
When larger groups need to conference or better
quality is needed, typically specialized video equipment is used.
This type of application employs different types of connectivity.
The most common is ISDN or Integrated Services Digital Network.
ISDN is available in 128K, 384K, 512K, to full T1. The Internet
can also be used for Video Conferencing.
Video Conferencing is complex. There are
many questions to consider in selecting the right solution. Here
are a few basic questions:
What is the best quality available for the least amount of money?
What kind of connection should my company use for Video Conferencing?
What is the most reliable connection?
How much should my company pay for the equipment?
Should my company lease or buy the equipment?
Telecom Source Group will be your company’s
advocate by helping you to sort through the complexities of the
different carriers’ offerings and solutions. We will help
you find the video conferencing solution that will best meet the
needs of your company.